Last updated: 19 October 2026
1. Who we are
Fourie & Fernandez Risk Solutions (Pty) Ltd (registration number 2025/921871/07, FSP 55911) is the responsible party for the personal information we process. Our Information Officer is Petrus Jacobus (Jacques) Fourie, who can be contacted at info@ffinsure.co.za or 082 449 8999, Shop 9, Derdepark Centre, 190 Cullinan Road, Derdepoort, Pretoria, 0035.
2. Information we collect
- Identity and contact details: name, ID or registration number, phone, email, physical and postal address.
- Insurance information: details of the people, property, vehicles and business activities to be insured, existing policies, claims history and, where an insurer requires it, information such as driving records.
- Financial information: banking details for debit orders where needed to place cover.
- Website information: details you submit through our forms and, if you accept cookies, how you use our website.
We collect information directly from you, from your current insurer or other insurers with your authority, and from public or industry sources used by insurers for underwriting and fraud prevention.
3. Why we use it
- To give you advice, obtain quotations and place, administer and renew your insurance
- To help you lodge and follow up claims
- To meet our legal and regulatory obligations, including FAIS, the Financial Intelligence Centre Act and record-keeping requirements
- To respond to your enquiries and complaints
- To send you marketing about our services, but only if you have opted in. You can opt out at any time.
4. Who we share it with
We share your information only as needed for the purposes above, with:
- Insurers, underwriting managers and their administrators, assessors and service providers
- Our compliance officer, auditors and professional advisers
- Regulators, ombuds and law enforcement where required by law
- Service providers who host our email, documents, e-signatures and website, under confidentiality and data-protection obligations
Some of these providers store data outside South Africa (for example, cloud email and document storage). We only use providers in countries with adequate data-protection laws or bound by agreements that provide equivalent protection.
5. How long we keep it
We keep records for as long as needed to provide our services and for at least five years after the relationship ends, as required by FAIS and other legislation, after which they are securely destroyed.
6. How we protect it
We use reasonable technical and organisational measures, including user access controls, secure cloud storage and confidentiality obligations on staff and representatives. If we suspect a security compromise affecting your information, we will notify you and the Information Regulator as required by POPIA.
7. Your rights
You may ask us to confirm what personal information we hold about you, request access to it, ask us to correct or delete it, object to processing, and withdraw consent (subject to our legal record-keeping duties). To exercise these rights, contact our Information Officer. Access requests are handled in terms of our PAIA manual.
If you are unhappy with how we handled your information, you may complain to the Information Regulator: POPIAComplaints@inforegulator.org.za · 010 023 5200 · inforegulator.org.za.
8. Cookies
Our website uses only what is needed for it to work, unless you accept optional cookies in the cookie banner.
| Essential | Remembers your cookie choice (stored in your browser). Always on. |
|---|---|
| Analytics (optional) | Google Analytics, to understand how visitors use our site so we can improve it. Only loaded if you accept. |
| Advertising (optional) | Meta (Facebook) Pixel, to measure the results of our Facebook and Instagram adverts. Only loaded if you accept. |
You can change your choice at any time using cookie settings, or by clearing cookies in your browser.
9. Website forms and WhatsApp
Information submitted through our website forms is delivered to us by our website host and kept in our records. If you contact us on WhatsApp, your messages are also processed by WhatsApp (Meta) under its own privacy policy.
10. Changes
We may update this policy from time to time. The latest version will always be on this page.