Date of compilation: 19 October 2026 · Version 1.0
1. Introduction
PAIA gives effect to the constitutional right of access to information held by private bodies, where the information is required for the exercise or protection of a right. This manual explains how to request access to records held by Fourie & Fernandez Risk Solutions (Pty) Ltd and sets out the information required by PAIA and POPIA.
2. Company details and Information Officer
| Private body | Fourie & Fernandez Risk Solutions (Pty) Ltd |
|---|---|
| Registration number | 2025/921871/07 |
| FSP number | 55911 |
| Head of private body & Information Officer | Petrus Jacobus (Jacques) Fourie, Director |
| Physical address | Shop 9, Derdepark Centre, 190 Cullinan Road, Derdepoort, Pretoria, 0035 |
| Postal address | Shop 9, Derdepark Centre, 190 Cullinan Road, Derdepoort, Pretoria, 0035 |
| Telephone | 082 449 8999 |
| info@ffinsure.co.za | |
| Website | www.ffinsure.co.za |
3. Guide from the Information Regulator
The Information Regulator has published a guide on how to use PAIA and POPIA. It is available in all official languages on the Information Regulator's website at inforegulator.org.za, and a copy may be inspected at our office during business hours.
Information Regulator: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · 010 023 5200 · enquiries@inforegulator.org.za
4. Records available without a request
The following are available on our website without a formal request: our FAIS disclosure, complaints procedure, conflict of interest policy summary, privacy policy and this manual.
5. Records kept in terms of legislation
We keep records as required by, among others: the Companies Act 71 of 2008; Financial Advisory and Intermediary Services Act 37 of 2002; Financial Intelligence Centre Act 38 of 2001; Insurance Act 18 of 2017; Short-term Insurance Act 53 of 1998; Financial Sector Regulation Act 9 of 2017; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Employment Equity Act 55 of 1998; Unemployment Insurance Act 63 of 2001; Compensation for Occupational Injuries and Diseases Act 130 of 1993; Electronic Communications and Transactions Act 25 of 2002; Consumer Protection Act 68 of 2008; Protection of Personal Information Act 4 of 2013.
6. Categories of records held
| Company | Incorporation documents, statutory registers, minutes and resolutions, FSP licence and FSCA correspondence |
|---|---|
| Financial | Financial statements, accounting records, tax and VAT records, banking records |
| Clients | Client files, needs analyses, records of advice, disclosures, mandates, quotations, policy schedules and claims records, complaints register |
| Compliance | Compliance reports, conflict of interest and gift registers, representative registers, FICA records, training records |
| Employees & representatives | Employment contracts, personnel files, payroll, fit-and-proper records |
| Suppliers | Intermediary agreements with insurers, service provider contracts |
7. Processing of personal information (POPIA)
Purpose of processing
To render advice and intermediary services in short-term insurance, place and administer policies, assist with claims, comply with legislation, manage employees and suppliers, and market our services with consent.
Categories of data subjects and information
- Clients (individuals and juristic persons): identity and contact details, insurance and claims information, financial and banking details, vehicle and property details.
- Employees and representatives: identity, contact, qualification, payroll, banking and tax information.
- Suppliers and insurers: company details, contact persons, banking and contractual information.
Recipients
Insurers and underwriting managers, assessors, our compliance officer, auditors, regulators and ombuds, and service providers that host our systems.
Cross-border transfers
Some information is stored with cloud service providers outside South Africa, subject to adequate protection as required by section 72 of POPIA.
Security measures
User access controls, secure cloud storage, staff confidentiality undertakings and secure destruction of records.
8. How to request access
- Complete the prescribed request form (Form 2 of the PAIA Regulations), available from the Information Regulator's website or from our Information Officer.
- Send it to our Information Officer by email or hand delivery, with proof of identity and, if you act on behalf of someone else, proof of your authority.
- Clearly identify the record requested and the right you wish to exercise or protect.
- Pay the prescribed request fee, if applicable. An access fee may be payable before the record is released, in line with the fees prescribed in the PAIA Regulations.
We will respond within 30 days of receiving a complete request. This period may be extended once by up to 30 days in the circumstances allowed by PAIA, in which case we will notify you.
9. Grounds for refusal
We may refuse access on the grounds set out in Chapter 4 of Part 3 of PAIA, including protection of the privacy of third parties, commercial information of third parties or of the company, confidential information, safety of individuals and property, and legally privileged records.
10. Remedies
If you are dissatisfied with our decision, you may lodge a complaint with the Information Regulator (PAIAComplaints@inforegulator.org.za) within 180 days, or apply to court.
11. Availability
This manual is available on our website and at our office, and is updated whenever there are material changes.