Had a loss? Report it here and we’ll handle it with the insurer
Report your claim to us and we will help you lodge it with your insurer, tell you what documents are needed, and follow it up until it is finalised.
Steps after an incident
In an emergency, first make sure everyone is safe. For roadside or home emergencies, use the 24-hour assistance number on your insurer's policy schedule or app.
Stay safe & limit damage
Get to safety, then take reasonable steps to prevent further loss, such as switching off the water to a burst geyser.
Report to SAPS if needed
For theft, break-ins, hijacking or accidents involving injury, report to the police and keep the case number.
Gather evidence
Take photos, keep damaged items, and note the other party's details, witnesses and the date and time.
Tell us quickly
Report the claim using the form below, by phone or on WhatsApp. Insurers set time limits, so don't delay.
Tell us what happened
Send us the basics and we will contact you to take it further. Do not admit liability to anyone, and do not start repairs before the insurer has approved them unless they are urgent to prevent further damage.
- Call082 449 8999
- WhatsApp082 449 8999
- Emailinfo@ffinsure.co.za